Frequently Asked Questions – RUNG MAHAL

We deliver ready-to-ship party dresses within 15 business days. However, bridal wear has a different delivery timeline, determined after reviewing your specific requirements.
No, once the order is placed, it cannot be changed. However, if your order has not entered the processing stage, you may contact us for assistance.
Yes, but only within 24 hours of placing the order.
Unfortunately, as all our dresses are custom-made and tailored to specific measurements or preferences, we do not offer a return policy.

We offer three secure payment options:

  • PayPal
  • Bank Transfer
  • Credit/Debit Card (Visa or Master)

Visit our website and select your desired product.

  1. Enter the required quantity and click "Add to Cart."
  2. After browsing, click "Proceed to Checkout."
  3. Choose your payment method.
  4. You will receive a sales invoice via email or message confirming that your order has been received.
Our Customer Service Team will confirm your order via a phone call.

Log in to your account.

  • Click on ‘My Account’ to update or add a new shipping address.
  • If the order has already been placed, please contact our customer support team immediately. If your order hasn't been processed yet, we can assist in updating your address.
Yes, we accept orders through both phone calls and WhatsApp.
You can check your order status by reaching out to our 24/7 Customer Support Team.
It means the product may require customization. Please contact our Customer Support Team for the most updated pricing.
Absolutely. Your personal information is secure. Please refer to our Privacy Policy for more details.
No, currently we do not offer bridal dress sales within Pakistan.